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COVID-19 Risk Assessment
As part of the requirements to open to the public again, we have carried out a COVID-19 risk assessment to show a range of risks and issues caused by COVID-19 and then listed the control measures we have put in place to either remove, reduce or negate the risk.
You can view the document by clicking here
Placing an order via our website: -
Simply browse our website and add your required products to the shopping trolley when you have finished shopping click on "Proceed to the CHECKOUT" and follow the instructions given on-screen. After the checkout screen you will be presented with an order confirmation page, please check all details are correct before proceeding to the payment stage.
Please note the Terms and Conditions: -
Shipping and Handling: -
Generally, most orders are shipped First Class or Special Delivery via Royal Mail. Large or heavy packages weighing over 1.5 kg will be shipped by courier, the parcel needs to be signed for on delivery. We, therefore, suggest if you know you are going to be out, arrange for the delivery to go to a business or work address, where someone will be able to sign for the parcel.
When signing for deliveries, please thoroughly check the parcel before signing to say it is in good condition. Once a parcel has been signed for as in good condition, we cannot then make a claim on your behalf if there is a problem. If the carrier has an electronic tracking terminal, add the word 'damaged' or 'unseen' after your signature. If it is a paper form and there is no box to indicate a problem, do the same.
The shipping costs shown are estimates for delivery to Mainland UK and are generally enough to cover the cost of carriage when ordering different products together our website uses the highest shipping band.
For Non-Mainland UK deliveries or orders where the quantity/variety of products combined make a parcel exceed our couriers' weight/size limits, the cost of carriage may exceed the estimated amount. In these situations, we will contact you with the exact carriage cost to ensure you are happy to proceed with the order.
Credit Card Security: -
All card payments are taken and processed through Sagepay, our secure third-party payment gateway.
Warranty: -
The warranty period between Clickers and the customer is strictly 12 months from the invoice date, regardless of any warranty replacements.
Privacy Policy: -
For our privacy policy please click here.
Returns Policy: -
Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any item within 14 days of delivery.
We regret that we cannot accept cancellations of contracts for goods that have been opened, used, installed, packaging defaced or are in a non-re-sellable condition (as new).
To cancel this contract, you must contact us for a "Return Authorisation Code". Once you have this authorisation please package the item/s securely and send the package to us with the authorisation e-mail so that we receive it within 14 working days of the delivery date. Our return address is:
Clickers Distribution, 118 Hellesdon Park Road, Norwich, NR6 5DR
For your protection, we recommend that you use a recorded or insured delivery service, Clickers is not liable for any loss or damage whilst in return transit.
Please note that you will be responsible for the costs of returning the goods to us unless we have delivered the item to you in error or if the item is faulty on arrival.
If a product becomes faulty
All products are carefully selected to be of the best quality, in the unlikely event of a product proving to be faulty, please contact us by email or phone to report the problem. We will then either ask you to return the faulty product to us (for which we will reimburse the cost) or arrange for the collection of the item. We will either repair or replace it with the same or a similar product after consultation with you.